Shipping policy

DELIVERY INSTRUCTIONS AND ADVICE

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection. 
If customer does give permission to the courier for the order parcel to be left in a safe place, Turntable Spirits will not be liable in the event the parcel goes missing and cannot be located.  Turntable Spirits will not be able to refund or replace the order. The courier appointed by Mail Marketing UK is non-negotiable.

The whiskies/spirits sold on Turntable Spirits Online Shop are currently available for shipping to the following countries:   
Australia, Austria, Belgium, Channel Islands Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Republic of, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Singapore, Slovenia, South Africa, Switzerland, Taiwan, Thailand, United States (26 States) and The United Kingdom.

 

SALES TAX/IMPORT DUTIES

The sales tax applicable to your order will depend on a number of factors which we will establish at the point of placing your order. These include the following:

The type of goods ordered (rates may differ);

Where the goods are to be delivered to e.g. UK, EU, outside EU.

You are responsible for paying any import or similar duties which may be levied on the export or import of the goods ordered by you. We will notify you of acceptance of your order by email. The contract for our sale and your purchase of the goods shall be made at the place from which our despatch confirmation email is sent to you, when the email is so sent. Prior to such time there is no legal agreement in place. The goods purchased by you will be despatched to you by the method of delivery indicated within 30 days of the date of your order. We will inform you of the non-availability of any goods ordered by you within 30 days of the date of your order and will refund your credit card the full amount paid in respect of such goods within 30 days of your order. You may withdraw from any agreement for the purchase of goods by posting or otherwise dispatching the goods to the return address indicated on them within 14 working days of their receipt by you. We will fully refund to your credit card the price (including sales taxes and delivery costs) of any goods so returned to us within 30 days of their receipt by us. All payment and credit card information is processed directly via the secure payment gateway Shopify Payments and not entered on The Turntable Spirits shop system.  Due to the high value of some of the products, you may be contacted by email  (customerservices@mailmarkuk.com) and asked to confirm your identity.